Service Charter
SCHOOL SERVICES CHARTER
In order to establish a relationship between Public Administration and citizens imprinted
transparency, participation, efficiency and effectiveness, in compliance with the Presidential Decree of
Cabinet 7 June 1995, published in the Official Gazette. n.138 of 15/6/95, is defined as the
following Service Charter which is a document ch
of professional and structural resources available
INSTITUTE UNDERSTANDING
“ TITIAN TERZANI"
Site :www.icterzani.edu.it
which explains the services offered by school, on the base
disposition.
the criteria of
e
FUNDAMENTAL PRINCIPLES
The school's service charter is a source of inspiration articles are fundamental 3, 33, 34 from the
Italian Constitution that promotes educational purposes and in daily operations. The activities
scholastic activities conducted in the Institute are inspired by the principles legislative provisions expressed in the relevant laws and decrees
education.
EQUALITY
The elements of sexual diversity, social, religious, cultural, ethnic origin are a source of mutual enrichment and
opportunity for growth and comparison. The founding principles of educational action are the recognition of
difference and equality of opportunity. Inside the school there can be no discrimination
carried out for reasons relating to socio-economic conditions, psychophysical, of language, of sex, of ethnicity, of
religion, of political opinions. The educational action of the school it is not realized in a single and indistinct offering,
indifferent to the diversity that each one brings, but yes articulates in a way that takes the situations into account
starting point of each. It follows that the school must operate with every means to:
– differentiate the training proposal by adapting it to the needs of each: it must be for all students
given the opportunity to best develop their own potential;
– enhance the many resources existing in the area (entities locals, cultural and professional associations,
sports clubs, volunteer groups, but also organisms private) for the purpose of carrying out a project
rich and complex educational program so that the training offer of school is not limited to curricular activities alone
but takes on a broader role of cultural and social promotion.
WELCOME AND INTEGRATION
The school is committed to making the school environment as peaceful as possible possible, trying to encourage students
overcoming difficult situations. They are elaborated by teachers welcome projects to encourage e
improve the inclusion and retention of pupils in school. There school promotes knowledge initiatives
/ reception for children coming from nursery school in the transition phase to primary school;
in the fifth grades it promotes continuity initiatives in the phase transitioning to lower secondary school
degree. Parent meetings are planned in order to make them aware of school problems and
sensitive to interaction with teachers. For parents they come presentation meetings organized
primary school, of primary school and school secondary school and a copy of the
summary of the POF. In the first weeks of school the parents of first graders are invited to a meeting with
teachers with the aim of facilitating mutual understanding e receive initial information. The school
promotes specific initiatives, contained in the programming teaching, in order to remove the possible
causes of discrimination and inequality, for example in towards students with disabilities and students of
mother tongue other than Italian. The school, thanks to a active connection with social services and institutions
Locals, implements all possible strategies for inclusion and integration.
IMPARTIALITY’ AND REGULARITY’
School operators act according to criteria of objectivity and fairness in the performance of functions
requests. The school in collaboration with the EE. LL. guarantees the regularity and continuity of the service. In
in particular, users will be informed about the school calendar, on the lesson timetable, on service hours
of the staff, on the assignment of teachers to classes/sections e of disciplinary fields, on the time of
reception of teachers, on the minimum guaranteed services in case of strike, on the surveillance service of
students. The school is committed to ensuring supervision, there continuity of services and educational activities in
compliance with the principles and rules established by law and in application of the contractual provisions of
school sector.
RIGHT TO CHOICE, SCHOOL COMPULSORY, FREQUENCY
The user has the right to choose between the educational institutions of the same kind, within the limits of objective capacity of
each of them. In case of excess requests, yes apply the criteria approved by the Institute Council.
The school provides information to guarantee users clear and complete information on services
scholastics. The regularity of pupils' attendance will be constantly monitored also taking into account
particular user needs.
PARTICIPATION, EFFICIENCY, AND TRANSPARENCY
The school encourages the participation of teaching staff, Not teacher and parents through management
participated, within the bodies and procedures in force with the aim of the widest realization
the effectiveness of the service. It is also committed to facilitating extra-curricular activities that realize the
function of the school as a center of cultural promotion, social and civil by allowing the use of buildings e
of equipment on specific project or request even outside of the school timetable, in accordance with the
Municipal Administrations and within the limits of current legislation. He P.T.O.F.. and the Institute Regulations
define the criteria for the good functioning of the service school. On the educational-didactic side the
teaching staff, evaluated the initial situation of each class, sets educational programming –
teaching, it checks its validity on an ongoing basis, adapting it to needs of the students. The Teaching Board and the
The Institute Council evaluates the functioning of the school every year school service, through the analysis of
paths and activated planning. School activity and in particular the service hours of all
by the Institute Council, is based on efficiency criteria, effectiveness, flexibility in the organization of administrative services
and teaching activities. The educational institution, in order to promote every form of participation,
guarantees maximum simplification of procedures and complete and transparent information. The PTOF,
the Service Charter, the Institute Regulations and more significant educational projects can be viewed on the site
of the educational institution. The right of access to school documentation is guaranteed according to the regulations
referred to in the law 241/90 and the Presidential Decree. n. 352 of 27.6.92.
REGULARITY OF THE SERVICE
The school guarantees at all times, through the action of teachers and auxiliary staff, vigilance
on minors (v. Regulation and Management Directive) and the continuity of service. In the event of interruptions to the
service linked to trade union initiatives, families come notified well in advance of the change
of the time..
RELEASE’ OF TEACHING AND STAFF UPDATE
Freedom of teaching is an expression of professionalism teacher and concerns the choice of contents e
of the methodology according to the disciplinary objectives and the pupil's right to learning, In the
compliance with the training goals and objectives outlined in the National Indications and in the Institute curricula
and the educational strategies defined by the Teaching Body. All the teachers who work in the class/section
are considered fully co-responsible for the process educational as well as co-owners with equal rights e
Duties. Staff training is considered a condition essential for a quality service.
A plan is approved annually by the teaching body update independently or in
collaboration with other bodies or institutions. The update constitutes a commitment for all staff
scholastic and task for the administration.
EDUCATIONAL AREA
The school, with the contribution of the professional skills of personally and with collaboration and competition
of families, of institutions and civil society, Yes commits to pursuing the quality and adequacy of
activities in relation to the cultural and educational needs of students. The School prepares disciplinary curricula
consistent with institutional purposes and National Indications, in compliance with its mission. Identify ed
develops the tools to guarantee educational continuity between different orders and levels of education, in order to
promote the harmonious development of students' personalities. In the choice of textbooks and
hires teaching equipment, as reference criteria, there cultural validity, educational functionality
and responsiveness to user needs. In the offering plan training and programming
teaching methods teachers adopt, with the involvement of families, suitable solutions to make it possible
an equitable distribution of school texts, in order to avoid a overload of teaching materials to transport.
When assigning homework, the teacher works consistently with programming
teaching and in close collaboration with team members, keeping in mind the need to respect
rational study times for students. In respect of training objectives foreseen by the regulations
scholastic and programmatic texts tend to ensure that students the time to dedicate to others too
activity. In the relationship with students, teachers value active participation behaviors, of
interest, of attention, of emotional involvement, avoiding forms of intimidation or threat of
mortifying punishments, in compliance with the regulation.
The school guarantees processing, adoption and publication of the following documents:
A) THREE-YEAR TRAINING OFFER PLAN Contains the choices educational and organizational, the criteria
of use of resources, and constitutes a commitment to the entire school community. It is updated
every year and is integrated in a manner consistent with the Regulations Institute. The PTOF is published via
posting on the school notice board; a copy is deposited at the secretarial office and can be consulted on the website
school website.
B) INSTITUTE REGULATIONS The Regulations include, in particular, the standard relating to: organi
collegiate; supervision of students; student behavior e regulation of delays, go out, absences,
justifications; disciplinary regulation; use of spaces, of the laboratories and the library; storage
of structures and equipment; organization of the school e educational trips.
C) EDUCATIONAL PROGRAMMING Educational programming, elaborate by the class teachers
or the section, outlines the educational paths of the students, The organizational aspects, the projects that are intended
achieve during the school year, the criteria of assessment, in compliance with the guidelines indicated in
PTOF. The same is presented to the interclass council, Of intersection and class for verification and
evaluation of the results in order to adapt the teaching action to the needs that emerge along the way. The
educational programming is drawn up, usually by the end of month of October of each year and copy is
deposited at the secretarial office and at each class/ section. Those interested can take some
viewing in the indicated locations.
D) CO-RESPONSIBILITY EDUCATIONAL AGREEMENT (DPR n. 235 of 21/11/07) At the beginning of each year
scholastic the school implements welcoming initiatives, generally the first meeting of the month
September, within which the presentation is made and to the sharing of the Statute of
students and students, of the Three-Year Offer Plan Training, of the Institute Regulations and of
Co-responsibility Educational Pact. The educational project of the Institute is achieved through strategies
programmed, you agree, transparent and verifiable; the deal educational is expressed with acceptance
joint effort of the training project resulting in commitment for each individual to contribute
truly to the pursuit of the objectives set and shared purposes. The dialogue represents the
necessary condition to create the possibility of meeting, Of growth, of mediation between the components
school – family – territory, each with its own specifications areas of expertise, with their own roles and
responsibility but all aimed at improving the quality of the process formative. Teachers are committed to
explain the educational and didactic choices and ask for the constructive collaboration of all interested parties
school service (bodies of the Institute, parents, external bodies responsible for school services).
On the basis of this educational pact, the student, keeping in mind of age, he must:
– know the didactic and educational objectives of his curriculum;
– know the route to reach them; – know the phases of his curriculum.
The teacher must:
– communicate your training offer;
– motivate your intervention;
– explain the strategies, verification tools, criteria of evaluation;.
The parent must:
– know and share the training offer;
– express opinions and proposals;
– collaborate in school activities.
The parents, who are directly responsible for education and of their children's education and therefore have the
duty to share this important task with the school, upon registration they are required to
sign the Co-responsibility Educational Pact.
ADMINISTRATIVE SERVICES
The school, through the commitment of all staff administrative, guarantees: speed of procedures
Information and transparency of administrative acts courtesy e availability towards users, protection
of privacy. All secretarial services are computerized.
Registration: families are notified in good time about the date of expiration of the terms; registration takes place
every year according to the methods indicated in the circular ministerial. Carrying out the procedure
registration requires the office to be open on the scheduled days, with enhanced and advertised timetables
effective. In case of incomplete documentation, the school yes undertakes to inform interested parties which ones
documents are missing to complete registration.
Issuance of documents: certifications relating to students o clearances are issued during normal opening hours
opening of the secretariat to the public. Documents and certificates of elementary school, are delivered
upon request to interested parties. Evaluation documents of the students are illustrated and delivered by
teachers in charge of parents. The issuing of certificates e of service declarations is made by
maximum time of five working days, upon written request. They will be made available upon request
the documents as required by law 241/90.
Secretarial office opening hours: secretarial offices, compatibly with the organic endowment of the
administrative staff, guarantee opening hours at functional public to the needs of
users.
The Headmaster receives the public by appointment telephone. The school assures the user of
timeliness of telephone contact, establishing one's own internal response modes that include the
name of the institute, the name and position of the respondent, there person or office capable of providing the
requested information. They are at the entrance and in the offices present and recognizable school operators in
able to provide users with initial information for use of the service; all this compatible
with the number of personnel units and with the completion of the remaining service.
ENVIRONMENTAL CONDITIONS
The school guarantees hygiene and safety conditions a comfortable stay at school for
pupils and staff. The auxiliary staff works to maintain the constant hygiene of the premises. The school yes
undertakes to raise awareness among local authorities in order to guarantee students internal security (ed. structures
technological systems in accordance with the law) and external (service of supervision of the municipal police). In all
plexes of the Institute, periodically, are carried out exercises relating to safety procedures
(Evacuation Plan). In each plexus a teacher responsible for safety.
COMPLAINTS PROCEDURE
Complaints can be expressed orally, written or telephone, the identity of the
proposers whose name, at your request, can be known only to the head of the school. These, After
having carried out every possible investigation in the matter, he replies, in the form in which the complaint was submitted,
quickly and I'll get in anyway 30 days since he came to knowledge, taking action to remove the
causes that gave rise to the complaint. If this is not the case competence of the School Director, al
the complainant is provided with information on the correct recipient. Issues relating to the canteen service
are communicated through the Management, to the competent bodies, activating specific procedures. The manager
school informs the Institute Council of complaints non-confidential topic.
SERVICE EVALUATION
With the aim of collecting useful elements for evaluating the service, the Institute undertakes to carry out a
survey through questionnaires, aimed at teachers, to the staff ATA and parents, within a
Institute self-analysis project, according to established criteria in the PTOF. The information contained herein
Card apply until changed with resolution of the Institute Council or by
various regulatory provisions have occurred.
The Institute Council believes that the Service Charter can be a valid tool for clarity
school relationships – users and can encourage the improvement of school service provided by the Institute
Including IC TERZANI.
